Returns & Refunds

Requesting a return

Contact Redhawk Vapes through our support page with your order number before sending merchandise back. Do not return items without authorization and instructions.

Eligibility

Following the general principles of the Vape Closeouts policy, unused and unopened merchandise may be considered for an authorized return within five calendar days after delivery, subject to product eligibility and applicable consumer law. Opened items, disposable vapes, e-liquids, pods, cartridges, and coils are generally final sale for hygiene and regulatory reasons, except where law requires otherwise.

Restocking and shipping

Approved discretionary returns may be subject to a 25% restocking fee and return shipping at the customer's expense, where legally permitted. We will disclose applicable terms during the authorization process. These restrictions do not override statutory consumer rights.

Defective or incorrect goods

Report apparent electronic-device defects or incorrect shipments promptly, preferably within 48 hours of delivery, including photos and your order number. We may troubleshoot and issue return instructions. Manufacturer warranties and mandatory consumer protections remain applicable where required.

Refunds

Eligible refunds are normally issued to the original payment method following inspection, less applicable disclosed fees. Processing time depends on the payment provider.